Majoto Labs — A true north for AI in your business.

Automation that thinks. Strategy that scales.

Enterprise-grade pedigree

Two decades inside Fortune-class IT automation, distilled for companies that move faster.

Composable by design

Every system we build is modular, observable, and ready to evolve with your business.

Outcome over output

We measure success in hours saved, errors eliminated, and revenue unlocked.

Six capabilities. One composed intelligence layer.

Intelligent Document Processing

AI that extracts, classifies, validates, and routes information from invoices, forms, contracts, and emails — eliminating manual handling in finance, healthcare, and logistics workflows.

Multi-System Integrations & API Orchestration

We connect ERP, CRM, HRIS, and data platforms into a single coordinated flow. No more silos. Every handoff traceable, every step aligned.

Autonomous Task Execution

AI agents that decide, act, monitor, and escalate — running low-touch operational workflows that used to require a team.

Generative AI Agents & Copilots

Conversational interfaces, automated reporting, document summarization, and reasoning over your knowledge base. Human productivity, multiplied.

Analytics, Monitoring & Compliance

Performance dashboards, bottleneck detection, full auditability, and embedded compliance checks for regulated environments.

Security, Governance & Scale

End-to-end encryption, role-based access, multi-region deployment, and elastic scaling — built for enterprise from day one.

From audit to autonomy in four phases.

DISCOVER

We map your workflows, systems, and bottlenecks.

DESIGN

We architect the automation layer around your stack.

DEPLOY

We build, integrate, and ship in measured sprints.

EVOLVE

We monitor, refine, and expand as your business grows.

A small team. A long résumé.

Majoto Labs is a Phoenix-based AI automation studio founded by a team of senior IT and automation practitioners with more than 30 years of combined experience inside enterprise environments. We've built the systems Fortune-class companies depend on — and we're now bringing that rigor to mid-market and SMB clients who deserve the same quality without the enterprise overhead.

We work intentionally. Every engagement starts with understanding before architecture, and every system we deliver is designed to be composable, observable, and built to last.

30+

Years enterprise IT

6

Core capabilities

1

Focused mission

Joshua Lee

Co-Founder & Principal Architect

Joshua brings 25+ years of enterprise application support and global operations leadership to Majoto. He currently serves as Vice President, Digital Channels Escalation Lead at a top-tier financial services firm, where he runs 24/5 incident response across two strategic application portfolios and leads LLM-enablement work in agent development. Earlier, he founded Sun Valley Tech Solutions and grew it from a one-person consultancy into a 25-employee Verint implementation partner serving Fortune 500 clients. At Majoto, he architects the AI agent and automation systems — applying enterprise-grade rigor to the workflows mid-market and SMB clients actually run.

Tom McDermott

Co-Founder & Principal Architect

Tom brings 22+ years in customer experience and contact-center technology, most recently as Platform Consultant at Verint Systems — the technical lead behind enterprise AI and Workforce Engagement Management deployments for Fortune 500 buyers. Earlier, he served as VP of Professional Services at Sun Valley Tech, scaling delivery across 40+ implementations for clients including JPMorgan Chase, USAA, and Verizon. Recently certified through Google's AI Professional program and n8n, he turns deep CX domain expertise into AI-first solution architectures. At Majoto, Tom owns solutions strategy — translating client friction into composable systems that ship.

Mario Middleton

Co-Founder, AI Adoption & Enablement

Mario brings 20+ years of organizational design and people strategy at enterprise scale, currently serving as Senior HR Partner at Amazon. He has led DEI and culture programs at Dropbox, Republic Services, and Apollo Education Group — coaching CHROs, designing inclusive leadership systems for hundreds of managers, and rolling out training to 5,000+ employees. Through his One Human Left newsletter, he writes about practical AI delegation: how leaders embed AI into the actual job rather than treating it as a side project. At Majoto, Mario leads adoption — making sure the systems we build don't just work technically, but actually get used by the humans they're meant to serve.

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Headquartered in Phoenix

Serving mid-market and SMB clients across the United States.

Phoenix, Arizona

[email protected]

"Every engagement starts with understanding before architecture."

Majotoai

Automation that thinks. Strategy that scales.