How Sunrise Dental Filled 87% of Last-Minute Cancellations Automatically

The Challenge

Sunrise Dental is a two-dentist, three-hygienist practice in Phoenix. Last-minute cancellations were a constant drain, chairs going empty with no time to manually work through the waitlist. The front desk would typically call three or four patients, leave voicemails, wait, and eventually give up. Each empty slot represented $350 to $600 in lost production.

The problem compounded because working the waitlist manually was itself a burden. Staff had other responsibilities, and spending 20 minutes making calls for an uncertain outcome felt like a bad use of time. So cancellations went unfilled, and the revenue loss was accepted as a fixed cost of doing business. It wasn't.

The Solution

Majoto built an AI waitlist manager that integrates with the practice management system. The moment a cancellation is recorded, the system activates automatically, no human trigger required. It evaluates the waitlist, ranking patients by appointment type fit, proximity to the available slot, and historical responsiveness, then sends personalized outreach via both text and email simultaneously.

The first patient to confirm locks the slot. The system updates the schedule, notifies the patient with confirmation details, and sends a cancellation notice to the patient who dropped. The front desk sees a completed transaction, not a task waiting for their attention.

The Results

• 87% of cancellations filled automatically
• Average fill time under 4 minutes
• $6,200 per month in previously lost production recovered
• Front desk time on waitlist calls reduced by 94%