How Pinnacle Family Medicine Gave Physicians 90 Minutes Back Per Day

The Challenge

Pinnacle Family Medicine is a three-physician family practice in Phoenix. The physicians were spending more than 90 minutes per day on work that wasn't patient care: pulling chart history before appointments, documenting visits after patients left, coordinating follow-up referrals and lab orders, and tracking whether those follow-ups had actually happened.

This administrative burden was taking time from patient care on one end and from personal life on the other. Physician burnout was a real concern, not a distant risk but an active conversation in the practice. The administrative layer wasn't a minor inconvenience; it was eating a meaningful portion of the clinical day.

The Solution

Majoto built a clinical support automation layer that integrates with the practice's EHR system. Before each appointment, the AI pulls the patient's relevant chart history, recent visits, active medications, outstanding labs, flagged conditions, and generates a structured one-page pre-visit summary. Physicians enter each appointment already oriented, in 90 seconds instead of 12 minutes.

After each visit, the system drafts a structured follow-up summary based on the visit notes, including patient instructions, referral orders, and any needed follow-up scheduling. Follow-up appointments are created automatically and tracked for compliance. The physician reviews and approves, rather than generating from scratch.

The Results

• 90 minutes per day returned to each physician
• Pre-visit prep time dropped from 12 minutes to 90 seconds
• Follow-up appointment compliance improved 41%
• Physician satisfaction scores improved significantly within two quarters