Portfolio · Support Command Center
The Support Command Center is the internal platform our team runs Majoto's products from — live operations dashboards with real request telemetry, per-application traces that reconstruct everything our agents did, a staff ticket console with role-based access, and the public support portal our users see. It's internal software, so you can't log in — but here's what it looks like from the inside.
Internal platformScreenshots are from the real application populated with seeded demonstration data — every name, email, application, and ticket shown is synthetic. Shots follow your theme: the console ships matching light and dark themes on one warm, high-density palette, and this page swaps between the two with the toggle above.
Real-time operations across every app in the estate on one screen — active sessions from live client heartbeats, request throughput with spike detection against baseline, and a three-chart row of traffic, p95 latency, and API errors over the last hour, all from real request telemetry. Below it: a live signup→apply funnel snapshot, who's online right now, the hottest endpoints, and recent workflow errors. It's built on an honesty contract: any source that isn't instrumented yet renders an explicit empty state, never a fabricated number.
The first screen a support operator checks: open-ticket load and the oldest items aging in the queue, the last 24 hours of automated job applications (successes and failures), live session and error tiles, a funnel pulse for the past hour, recent AI search runs, and per-app health — every number backed by a real source, each tile linking into its detail page.
Every application our HireConcierge agents touch, success and failure alike — truthful stage counts across the whole pipeline (in-flight, submitted, outcomes, and the failure column no one likes to show), with retry and error signals surfaced instead of hidden. Selectable 1h / 24h / 7d windows; click any row for the full trace below.
The observability piece: one chronological timeline per application that reconstructs everything the agents did — the search run that found the job, the match and its score, resume tailoring, credit movements, and every status change through submission, each entry with its raw detail. When a customer asks “what happened with my application?”, the answer is one click, not a database dig.
The side our users see — a clean, no-login support form at support.majotoai.com with a product picker, category chips, and a ticket number they can check status on later. Spam-guarded, rate-limited, and wired straight into the staff console above.
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